Complaints Handling Procedure
AFML, as Responsible Entity of ASIF, is committed to providing
investor services in an efficient and respectful manner. ASIF
investors have the right to raise concerns and make legitimate
complaints. The nature and pattern of complaints received will be
reviewed on a regular basis with a view to identifying and
resolving both individual and systemic issues.
AFML is committed to the fair and efficient resolution of
complaints. If you have a complaint you should:
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1. |
Contact your advisor and detail your complaint
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| 2. |
If your advisor does not resolve your complaint to your
satisfaction and/or within a reasonable timeframe, you can elect to
either send an email to property@austock.com or contact
our Investor Relations Manager on (03) 8601 2668. Toll Free number
1800 806 362. You can also put your complaint in writing and send
it to:
Investor Relations Manager
Austock Property Funds Management Limited
Level 1, 350 Collins Street
Melbourne Vic 3000
AFML will try to resolve your complaint promptly in accordance
with our Complaints Policy, a copy of which is available upon
request.
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| 3. |
If you are still dissatisfied, you may raise the matter with the
Financial Industry Complaints Service (Toll Free 1300 780 808)
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